Last Updated: November 1, 2023

At GreatGenz, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Requirements

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Downloadable products
• Intimate or sanitary goods, such as underwear (unless they arrive damaged or defective)
• Customized or personalized products

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@greatgenz.com or call us at +1 (555) 123-4567. We will work with you to resolve the issue promptly.

Exchanges

If you need to exchange an item for the same product, send us an email at support@greatgenz.com and send your item to: 123 Fashion Street, New York, NY 10001, United States.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@greatgenz.com.

Return Shipping

To return your product, you should mail your product to: 123 Fashion Street, New York, NY 10001, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Email: support@greatgenz.com
Address: 123 Fashion Street, New York, NY 10001, United States
Phone: +1 (555) 123-4567